Transport London

Oyster Enquiries Top of page Tel: 0343 222 1234* (08:00 - 20:00 seven days a week) Textphone: 020 7027 8511 Web: www.tfl.gov.uk/contact *Calls to 0343 222 1234 cost no more than calls to geographic numbers (01 or 02) and are included in landline and mobile phone inclusive minutes and discount schemes. Calls from landlines are typically charged between 2p and 10p per minute. Calls from mobiles typically cost between 10p and 40p per minute. Docklands Light Railway Top of page Tel: 020 7363 9700 (Monday to Friday, 08:00 to 17:00) Fax: 020 7363 9561 Textphone: 020 7093 0999 Email: cservice@dlr.co.uk Post: Customer Services, Serco Docklands, Castor Lane, London E14 ODS For corporate enquiries or more information on DLR projects, please contact planning@dlr.tfl.gov.uk London Overground Top of page Tel: 0845 601 4867 (Monday to Friday, 09:00 to 17:00) Email: overgroundinfo@tfl.gov.uk Post: London Overground Customer Service Centre, 125 Finchley Road, London NW3 6HY London River Services Top of page If you have any comments or suggestions about our piers or scheduled boat services, please contact London River Services. River Services tel: 020 7941 2400 Post: General Manager, London River Services Limited, Tower Pier, Lower Thames Street, London EC3N 4DT Email: enquiries@tfl-river.co.uk Congestion Charging Top of page Tel: 0845 900 1234 (calls are charged at no more than 4p per minute from a BT landline. Call charges from other landline providers or mobile phones may vary. Please check with your network provider). International: +44 20 7649 9122 Textphone: 020 7649 9123 (if you have impaired hearing) Lines open: Monday to Friday: 08:00 to 22:00 Saturday: 09:00 to 15:00 Sunday: Closed Post: Congestion Charging, PO Box 4782, Worthing, BN11 9PS Red Route Penalties Top of page To make a comment or complaint regarding a Penalty Charge Notice relating to bus lanes, parking, banned manoeuvres and yellow box junctions (prefixed with 'GT' and 'GF') contact: Tel: 0845 603 4545 or 020 8253 7000 (Monday to Friday, 08:00-21:00 and Saturday 09:00-15:00) International: +44 20 8253 7000 Post: Transport for London, PO Box 4555, BN13 1XY Email: enquiries@tflcroydon.co.uk Web: http://www.tfl.gov.uk/roadusers/redroutes/10185.aspx Low Emission Zone Top of page Tel: 0845 607 0009 (Calls are charged at no more than 4p per minute from a BT landline. Charges from other landline providers or mobile phones may vary. Please check with your network provider). International: +44 (0) 207 310 8998 Textphone: 020 7310 8999 (if you have impaired hearing) Lines open: Monday to Friday: 08:00 to 22:00 Saturday: 09:00 to 15:00 Sunday: Closed Email: lezlondon@tfl.gov.uk Post: Low Emission Zone, P O Box 4784, Worthing, BN11 9PU Dial-a-Ride Top of page To make a booking: Call us on 0845 999 1 999 (or 020 7309 8900, if your telephone provider charges extra for 0845 numbers) and select option 1 and 1 again. Lines are open between 09:00-16:00, Monday to Friday. You can also make a booking by: Email: DAR.reservations@tfl.gov.uk Fax: 020 7394 5210 Post: Dial-a-Ride, Progress House, 5 Mandela Way, London SE1 5SS Textphone: 18001 - 0207 309 8900 To enquire about the progress of your vehicle: Call us on 0845 300 4717 (or 020 7309 0015 if your telephone provider charges extra for 0845 numbers) and press option 1. Lines are open between 06:00 and 23:59, seven days a week. To update your details: Email DAR@tfl.gov.uk To cancel a booking: Ring us on 0845 300 4717 (or 020 7309 0015) and chose option 2. To give feedback about Dial-a-Ride: Call us on 020 7446 0251 or you can write to us at: London Dial-a-Ride, Passenger Services, Progress House, 5 Mandela Way, London SE1 5SS Email: DAR@tfl.gov.uk Tel: 020 7446 0251 Fax: 020 7394 5218 National Rail Enquiries Top of page Tel: 08457 48 49 50 Taxis and Private Hire including minicabs Top of page If you wish to submit a comment or complaint about taxi or private hire services in London, please use the online form or the contact details below: Tel: 0845 300 7000 (08:00-20:00 Monday to Friday) Email: tph.comms@tfl.gov.uk Post: Surface Transport Customer Services, 4th Floor, Palestra, 197 Blackfriars Road, London SE1 8NJ General queries (not comments or complaints about taxi or private hire services) should be sent to tph.enquiries@tfl.gov.uk Taxi and private hire driver applicants and licensees with queries should call 0845 602 7000. Victoria Coach Station Top of page For all coach enquiries: Please contact your Coach Operating Company or the TfL switch board on 0843 222 1234. If you are a coach operator: Please refer to the coach operators page. To make a booking, or to discuss your particular needs, phone 020 7222 5600. To book mobility assistance: Please fill out the mobility assistance web form Or write to us at: Victoria Coach Station, 164 Buckingham Palace Road, London SW1W 9TP. Walking and Cycling Top of page To submit a comment or complaint or make an enquiry about walking or cycling in London please use our walking and cycling online form Barclays Cycle Hire Top of page PO Box 1214 ENFIELD EN1 9ST Tel: 0845 026 3630 From overseas: +44 (0)20 8216 6666 http://www.tfl.gov.uk/contact/4417.aspx